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CONTACT USDOH ONLINE
KUALA LUMPUR, MALAYSIA
TEL : +603-9223 8113
FAX : +603-9221 1386
- ↖Choose from more than 100,000 hotels worldwide
- ↖Flexible packages with instant confirmation
- ↖User-friendly online booking system
- ↖Extensive transfer services covering the entire Malaysia
TERMS & CONDITIONS
All rates quoted in this tariff planner are in Malaysian Ringgit (RM) and is valid until 31st March 2017 unless otherwise stated. The currency conversion rate is subject to changes by the National Bank of Malaysia. Rates are correct at time of printing and are subject to change without prior notice. All information contained in this tariff is private and confidential and may not be disclosed to third parties for whatever reason or purpose. The rates quoted are not available for e-commerce or website and may not be published in print or electronic media without the written approval of Discovery Overland Holidays.
Enquiries or reservations for tour services shown in this tariff planner are to be made through Discovery Overland Holidays. Maximum information is required in order to handle your reservations efficiently. Please advise exact arrival/departure dates, flight details, number of persons/rooms, meal requirements, guide requirements, etc. Reservations, amendments or cancellations must be communicated in writing. Confirmation of rooms is subject to availability.
All reservations requested will be replied by e-mail/fax.
Full payment must be received 14 days prior to your clients’ arrival. Failure to comply with this condition may result in the cancellation of all reservations without prior notice. Proforma invoices are to be sent together with confirmation.
Payment can be made payable via Telegraphic Transfer to our banker as follows: -
Bank Account No. : 310-766-9717
Swift / Sort Code : P B B E M Y K L
Bank Address : Menara Public Bank
Bank Telephone No. : 603-21638866
146 Jalan Ampang 50450 Kuala Lumpur
- All bank charges for payment transaction and currency exchange losses will be borne by your organization.
- When making Telegraphic Transfers, please advise us, by fax the bank remittance copy, your date of remittance, your bank & the corresponding bank in Malaysia to be faxed to us at # 603-92228248
- For credit card transactions, an authorization letter will need to be filled up. An additional administration fee will be imposed for all credit card payment made.
Unless credit has been established with Discovery Overland Holidays, otherwise prepayment will be required as per the following:
- Group (GIT) booking – A deposit of 50% of the total tour price is required to secure booking. No reservation will
be considered as confirmed without the payment of a deposit. Full payment must be received 30 days before your group
arrival. Should reservation be made 30 days before your group’s arrival, full payment must receive immediately upon
confirmation of reservation.
- Individual (FIT) booking – Full payment must be made 14 days prior to the check-in date unless prior arrangement have been made for credit facilities. Failing to comply with this condition may result in cancellation of all reservations and arrangements without prior notice.
In certain circumstances, especially when hotels are running full or during peak seasons, hotels will require advance deposit to secure the reservations. Such deposits are usually required upon confirmation of rooms or at least 2 months prior to arrival of your guests. Discovery Overland Holidays will advice buyers of such requirements when hotels dictate.
Hotels, carriers, restaurants, contractors, or any other companies related to the travel services required will charge cancellation fees depending on the circumstances. If any cancellation charges that are levied by them, these charges will be billed to you through Discovery Overland Holidays. Discovery Overland Holidays cannot be held responsible for cancellation charges incurred due to unforeseen circumstances. Discovery Overland Holidays reserve the right to charge an administrative or cancellation fee for which extensive communication costs have been incurred. No refund in full or in part will be given for services included in the program that are not utilized after the commencement of tour. However, 100% cancellation charges will be levied for cancellation made 48 hours before arrival.
Please issue a voucher for the services required to Discovery Overland Holidays. Copy of the itinerary should be enclosed with the voucher and Discovery Overland Holidays must receive these prior to the arrival of your clients.
8) TAXES/ VAT
All rates quoted are inclusive of service charges and government taxes. Airport taxes, however, are not included in our quotations. The Government in the 2007 may introduce VAT. If introduced, VAT charges will be billed to you.
9) CHILD FARE (BELOW 12 YEARS OLD)
Unless otherwise indicated, child fare is generally 75% of the adult fare. In any tour packages that include accommodation, it is based on the child sharing a twin room with 2 adults inclusive of an extra bed unless stated otherwise. If a child occupies a single room or twin share with 1 adult, the full adult rate will apply.
Transfer rates include:
a) Meeting and greeting services
b) Assistance with arrival/departure procedure at airports, railway stations, ports and hotels.
c) Porterage of maximum two pieces of reasonable sized baggage.
d) Transportation by air-conditioned vehicles unless otherwise indicated.
e) Reconfirmation of onward travel reservations.
Tour rates include:
a) Transportation as indicated in the itinerary.
b) Qualified English speaking guides. Guides speaking other languages are available upon request (with additional charges)
c) Admission fees if applicable
d) Meals as indicated in the itinerary
Note: English-speaking guide will be provided on all SIC tours.
Accommodation is based on twin sharing in air-conditioned twin-bedded rooms. Single room rates are indicated. Rates are nett, inclusive of service charges, government tax and are non-commissionable. Hotels may have promotional offer directly to customers through internet which is beyond the control of the company.
13) COMPLIMENTARY POLICY
Wherever indicated, one FOC on all land arrangements will be offered for every 15 full paying adults provided the group is travelling together on the same itinerary and dates. FOC hotel accommodation is based on half twin basis. A maximum of two FOC twin rooms can be granted to a group.
After commencement of tour, no refund, in full or in part, will be given for services included in the programme, which are not utilised.
Discovery Overland Holidays Sdn. Bhd. Acts only as an agent for carriers, transportation companies, hotels and all other contractors and will therefore have to disclaim responsibility for any loss, damages, accidents, change of schedule, or other irregularities caused or arising from circumstances beyond their control. Discovery Overland Holidays Sdn. Bhd. also reserves the right to change the itinerary with or without prior notice in the best interest of all concerned
16) CLAUSE OF RIGHTS
We reserve the right to amend / alter the Terms and Conditions stated above without prior notice.
CONTACT USDiscovery Overland Holidays Sdn Bhd
N0.66, Jalan Metro Pudu 2,
Fraser Business Park, Off Jalan Yew 55100
Kuala Lumpur, Malaysia
firstname.lastname@example.org TELEPHONE NUMBER
+603-9223 8113 FACSIMILE